Taschen Reviews

I pre-ordered a book in january, as a gift for my boyfriend. The availability date has been changed since and now it'd be late for his birthday, so i decided to ask for a refund. Emailed them multiple times and never got a response. Poor customer service, really upsetting because the website looked promising

My books arrived in a wet box and damaged , immediately contacted customer service as they were really poorly packaged. They thanked me for letting them know and would let the packing team know , then didn’t reply to my emails when I suggested some sort of credit. Katrin Schifferer In customer service could have done much better .

Book was packaged poorly so when the delivery company left it outside, it was absolutely soaked, and is no good. Customer service is slow to respond and won’t send a new one, and somehow want me to send it back to them despite the book and it’s packaging falling apart because they’re wet

I ordered a book last week and did not even receive an order confirmation. Tried to call customer service but no one answers the phone! I would like to get refunded asap!!

Never received the book after ordering in June. No one replies on the online customer service form. To get a refund I emailed customer services directly and they responded much quicker. I've been to Taschen stores in person and they're fab and the books are my favourite but online ordering to the UK is a miss.

I made an order for a friend's birthday for two books back in June, they delivered the order but it was the wrong order so I went to their site, looked at their refund policy and sent everything back within the required time period.

I waited patiently for several weeks, even after I saw it had arrived with the tracking number, and no refund received.

I sent a customer support email with my order number and everything and still no refund, it has been nearly two months and I can't even contact anyone to get a refund.

We made an order back in June of a few books and a package arrived with only 2 books. We expected another package to arrive with the rest of them but never did, checking it with them a month later they say that DHL tried to deliver them, which isn't true since we are always at home, and dropped them at a pickup point, while we didn't receive any communication. Now, the books have been returned to them as we didn't pick them up and and they will refund the order, instead of resending them. We are pissed off since we ordered an important number of books on a sale period, so can't get them the same deal. Poor after sales experience, won't order again to this company.

I ordered several books through their online sale. Two of the books were damaged (smashed). When I wrote to customer service they said they could not offer replacements because their "books on offer during their sale are ex-display and damaged copies." Did I miss the small print somewhere? I will not buy from them again.

This is my third order from Taschen, I always buy something during their summer sale. The books arrived in perfect condition, the shipping was fast... I don't have a single complaint. I really appreciate that they anounce beforehand if prices are going up.
I own 6 of the art books and love all of them, the quality is amazing.

Ordered a signed limited edition book. The signature was smudged, no replacement as was sold out so said they would give a refund (£1,750!) Sent back over a month ago and still no refund. Tracking shows they have received it and no replies from multiple emails.
Awful customer service and will likely never purchase from them again. I would have expected more.

Total ignorants in Sloane Square!!!
Books are more expensive then worth it! They don’t have a good books! They just after good cover!!! That’s it!

What kind of ignorants…, went there, nobody served me. I had to take of the heavy book from top of the shelf myself!
Pffff what in world we live.

Will never purchase anything again from TASCHEN.
Basically I paid for nothing.
Horrible experience.
The status of my order is that it was returned to Sender.
When I approached support, I was offered to figure it out myself with the carrier.
I was very surprised that I was not offered a refund as it should be in this case, it is nonsense.

I've been waiting for 6 weeks for a refunding on an item that I rejected delivery so was returned to Taschen immediately - and I'm still waiting! I cannot believe the length of time this has taken, it's shocking level of disregard for customers. Avoid at all cost purchasing directly from them, buy their books elsewhere if needed - they're a disgrace to the publishing industry.

My partner ordered a book for me before Christmas. He had seen it reviewed and couldn't get it in the shops, so thought he would get it direct from Taschen. He was hoping it would arrive before Christmas, but it didn't. He was not informed of date of delivery and had to chase it up after Christmas. They finally said they would get it to us at the beginning of February, and it is still not here. Meanwhile, they continue to send him emails advertising their books, and no update on delivery, so he has now tried to cancel the order. Useless, avoid.

Books ordered, now 2 weeks past stated delivery date. DHL tracking number given, but DHL website unable to give a location or delivery date. Taschen's cust service aren't helping here, they think once its posted its not their problem. next time I will order books from the usual huge internet site instead (cheaper too)